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XR8Chic
Fordmods - Getting Side Ways
Age:31
Posts: 1386
Joined: 05 Nov 2004
Location: Somewhere VIC, Australia
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 Posted: Sat Jan 15, 2005 4:02 pm Post subject: Car Alarm problems. (Black Widow 9900) |
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I got a car alarm installed on the Fairywagon on wendesday. All seemed OK until I went to the drive ins last night.
The keys are in - set to accessories, the radio is playing, we are standing around outside chatting. Open the car door OK - close the car door - alarm goes off.
After setting the alarm on 3 times I crack the s**t, and use the key to turn the siren off.
I rang up Strathies today to say I think the alarm is fauly, or installed incorrectly. I explain what happened. the guy says thats perfectly normal. I say, the alarm is useless to me as is (especially the fact it doesnt go off until you close the doors), and then the guy says I should have REQUESTED it to be installed that way, and it will cost extra to change it, because it needs new diodes, and wiring. I say "I think your wrong there, my sister has the exact same alarm in her car, and hers doesnt do this" he then started with the "I have installed hundreds of car alarms, I think I know what I am talking about"
to make matters worse, he then said no one can book my car in to be looked at till monday, cos the guy who does the bookings isnt in. I ask to speak to a salesperson. He books my car in to be looked at.
Can anyone offer some advise on what to say, as I think they will try to pull a swifty, and charge me for something that should have been done in the first place. |
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Daniel
Fordmods - Getting Side Ways
Age:23
Posts: 2969
Joined: 05 Nov 2004
Location: Melbourne VIC, Australia
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| Posted: Sat Jan 15, 2005 4:16 pm Post subject: |
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Id either ring their head office and make it crystal clear your NOT impressed and remind them the importance of "word of mouth" advertising.. Failing that tell them you will submit this poor display of responsibility to one of the "current affair" type shows or www.notgoodenough.com.au
If you dont keep quiet it will be easier for them to just do the work n get you out of their hair.
Working in retail for a year now has shown me many things, and one funny thing is even if the customer isnt right its not hard to kick up one hell of a fuss and the store/company in question will rather pretend you're are correct than prove you wrong over the case of petty items.
Of course if you are talking a huge purchase or something blatantly incorrec they will tell you plain n simple to take a walk and contact consumer affairs if they have a problem with you or your company.
Sorry to ramble haha.  |
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XR8Chic
Fordmods - Getting Side Ways
Age:31
Posts: 1386
Joined: 05 Nov 2004
Location: Somewhere VIC, Australia
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| Posted: Sat Jan 15, 2005 4:23 pm Post subject: |
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| I posted it on NGE before I posted it here. |
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Daniel
Fordmods - Getting Side Ways
Age:23
Posts: 2969
Joined: 05 Nov 2004
Location: Melbourne VIC, Australia
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| Posted: Sat Jan 15, 2005 5:03 pm Post subject: |
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| XR8Chic wrote: | | I posted it on NGE before I posted it here. |
OK - Sorry, I didnt know. |
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Funtime25
Fordmods Stock as a Rock
Age:50
Posts: 189
Joined: 07 Nov 2004
Location: South Australia SA, Australia
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| Posted: Sat Jan 15, 2005 9:04 pm Post subject: |
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I install car alarms, and NO ITS TOTALLY worng s is....................
Contavt head office of starthies and let them know how p****d off u r...........try and contact Aussie aganet for alarm system and tell them what u think of their product and way it works.........
Should be no more than 2 days u will get it rectified.But in the meantime also go to the store and carp a wobbly about it.......coz ITS NO WAY fitted correctly .......and u should not and DONT pay 1 dam cent to get rectified |
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XR8Chic
Fordmods - Getting Side Ways
Age:31
Posts: 1386
Joined: 05 Nov 2004
Location: Somewhere VIC, Australia
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| Posted: Sat Jan 15, 2005 9:30 pm Post subject: |
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thanks.
I just emailed Black Widow about this. and told them what strathies said to me.
Hopefully they get this sorted out cos otherwise, I will be forced to throw a tantrum in there store. (something I can do very well when motivated.) |
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Funtime25
Fordmods Stock as a Rock
Age:50
Posts: 189
Joined: 07 Nov 2004
Location: South Australia SA, Australia
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| Posted: Sat Jan 15, 2005 9:43 pm Post subject: |
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Now that u have done that send the same email to starthies head office................that way they will see that u have also contacted the agent....
That will put the wind up them quick smart |
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EBXR8380
Fordmods - Getting Side Ways
Age:55
Posts: 2514
Joined: 07 Nov 2004
Location: Penrith NSW, Australia
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| Posted: Sat Jan 15, 2005 9:54 pm Post subject: |
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| XR8Chic wrote: | thanks.
I just emailed Black Widow about this. and told them what strathies said to me.
Hopefully they get this sorted out cos otherwise, I will be forced to throw a tantrum in there store. (something I can do very well when motivated.) |
Not as bad as her sister buts not a very good thing to see!!! Lol... |
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Funtime25
Fordmods Stock as a Rock
Age:50
Posts: 189
Joined: 07 Nov 2004
Location: South Australia SA, Australia
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| Posted: Sat Jan 15, 2005 10:46 pm Post subject: |
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| what???........................ |
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XR8Chic
Fordmods - Getting Side Ways
Age:31
Posts: 1386
Joined: 05 Nov 2004
Location: Somewhere VIC, Australia
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| Posted: Sun Jan 16, 2005 1:15 am Post subject: |
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My tantrums!!!
My sis just smashes stuff, I just start yelling in a crowded store. |
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fuzion
Fordmods - Getting Side Ways
Age:27
Posts: 2219
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Location: Sydney NSW, Australia
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| Posted: Sun Jan 16, 2005 3:40 am Post subject: |
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the first thing you did wrong honestly was go to strathfield radio, second thing was get a black widow
they always have faults with everything you can think, especially shock sensor and alarm trigger internally..
personally, get a new car alarm as it'll get worse and worse and strathfield dont give a rats a** on fixing it and will just do the bodge.. very easy alarm to by pass too mind you!
sorry to say but been through this before and found all thsi out myself too lol |
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XR8Chic
Fordmods - Getting Side Ways
Age:31
Posts: 1386
Joined: 05 Nov 2004
Location: Somewhere VIC, Australia
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| Posted: Sun Jan 16, 2005 6:13 am Post subject: |
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I will see how they go..
Last time I was unhappy with strathies service (I bought 2 no name 12" subs), I threw a tantrum, and ended up with a 12" MTX competition sub.
They wanted to keep me happy (ie - keep my money) and told me to pick something else... I picked the "pretty silver one, in the box" <insert eyelid batter> |
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XR8Chic
Fordmods - Getting Side Ways
Age:31
Posts: 1386
Joined: 05 Nov 2004
Location: Somewhere VIC, Australia
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| Posted: Mon Jan 17, 2005 2:04 pm Post subject: |
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Wow - its like 3:10, and I woke up only 15 mins ago.
Have already received a call from Hasan at Black widow. Explained what happens with the alarm, and he said its a 5second fix!!
I have to call him back in a few mins, and he said to come down, and he will fix it for me. |
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Funtime25
Fordmods Stock as a Rock
Age:50
Posts: 189
Joined: 07 Nov 2004
Location: South Australia SA, Australia
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| Posted: Mon Jan 17, 2005 8:13 pm Post subject: |
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told ya............................now when its fixed go back to store and notify hyead office...........they will bast sore manager for lack of customer satisfaction..................
weel dun dude..........  |
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XR8Chic
Fordmods - Getting Side Ways
Age:31
Posts: 1386
Joined: 05 Nov 2004
Location: Somewhere VIC, Australia
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| Posted: Wed Jan 19, 2005 6:36 am Post subject: |
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OK... its all sorted.
The guy from Black widow said to give Strathies 1 more try. He told me what to say.
Diodes are only needed for feedback
The Yellow wire is connected to the "Black Red" instead of the "Blue"
Strathies rang up yesterday morning. I told them what was wrong again. They said "thats how they work"
I told them what Black widow said to me
"Ok - we will be there in 15 mins"
All fixed now!!! |
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comhelp
Fordmods Tyre Shredder
Age:25
Posts: 391
Joined: 06 Nov 2004
Location: Melbourne VIC, Australia
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| Posted: Wed Jan 19, 2005 11:36 am Post subject: |
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good on ya glad to see i am not the only person that has had probs with starithfields installs  |
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