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Braided brakelines and FTG Customer Service 

 

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 Post subject: Braided brakelines and FTG Customer Service
Posted: Fri Aug 19, 2005 6:19 pm 
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Joined: 8th Mar 2005

Ride: EB Falcon

Location: Brisbane
QLD, Australia

Hey all, I just thought I'd relate my experience with the FTG Auto Salvage guys to you all.

I purchased a set of their braided lines that they had, but when I went to attach them, I found that I could not screw on the line that runs from the chassis to the diff. I had a mechanic have a look at it as well, and he had the same issue, and we both came to the same conclusion that the threads were not correct on the connecting block.

I contacted Neo_nick regarding this, explained the situation to him, sent him a couple of photos, then mailed the faulty line back to them. Within 3 days I had it back in my hands, and the line fit fine.

I was highly impressed at all times by the professionality and the "no problem, can do" type attitude that was expressed by the guys at FTG, especially Nick. They just seemed willing to do whatever it took to make sure I was happy with my purchase, and in this day and age, that seems a rarity from customer service viewpoint.

So cheers to the guys from FTG for the lines, and the good service. The brakes have never been better!
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Posted: Sat Aug 20, 2005 7:28 pm 
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Age: 31

Posts: 7958

Joined: 1st Jun 2005

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Ride: Falcon

Power: 237 rwkw

Location: Melbourne
VIC, Australia

I started reading this thinking it was gonna be a bad experience, which would have made me a saaaad panda.
But it's good! I like hearing good stories, makes me feel all warm and fuzzy...

 

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Posted: Sat Aug 20, 2005 9:53 pm 
Getting Side Ways
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Age: 33

Posts: 2282

Joined: 14th Jan 2005

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Ride: ED Fairmont Ghia & EF XR8

Location: Melbourne
VIC, Australia

Steady ED wrote:
I started reading this thinking it was gonna be a bad experience, which would have made me a saaaad panda.
But it's good! I like hearing good stories, makes me feel all warm and fuzzy...


yeh thats what i was thinking. its good to see that they came through with flying colours.

 

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Posted: Sun Aug 21, 2005 12:06 am 
Getting Side Ways
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Age: 31

Posts: 11103

Joined: 15th Nov 2004

Ride: AU III XR8 Pursuit 250 ute

Location: Hobart
TAS, Australia

Yeah, there decent, forgot a few things from a big order I did a while ago, and Nick told me there in the post on there way. Hopefully there here Monde

 

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Posted: Sun Aug 21, 2005 12:17 am 
Getting Side Ways
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Age: 29

Posts: 3928

Joined: 5th Nov 2004

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Ride: ED 5 Speed GLiXR

Location: Now in Brisbane
QLD, Australia

Yeah both Nick and Darren, have been good when it comes to getting the parts i want. They packaged everything with extra care (my xr front, thanks nick for the 3 Kgs of bubble wrap, lol) And nothing i have ordered got damaged, so yeah thanks to the guys at FTG autosalvage. And they are quick to get the orders sent aswell.
I have been happy to buy stuff off them and will continue to do so in the future, as they have been so good to deal with, unlike some s**t local wreckers around here.

 

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Posted: Sun Aug 21, 2005 12:41 am 
Getting Side Ways
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Age: 32

Posts: 2098

Joined: 5th Nov 2004

Ride: egas bf xt

Location: Gosford
NSW, Australia

Ditto with my experiences, i have bought 2 items from them, and will not hesitate to buy from there again. Honesty goes a long way in keeping customers happy, and knowing that you're getting exactly what they advertise, on time, at a respectable price. Even if i could obtain an item locally at a slightly cheaper price i would prefer to do business with FTG... they know what they're talking about and they're not trying to screw me over ;)

Hopefully FTG's relationship with fordmods and its members is a long and successful one :D

Cheers guys

 

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